When the server is down!

"See! I said it before, nobody bothers to pay attention".
"Ho ho, server is down, take a break!".
"OMG, I didn't back up my data since 2 months ago! Someone please help!!!!!!!!!"
"XYZ#@%! How about my delivery tomorrow?"
"SY! SY!, where is he?  Get him to look at the server now"
"I'm not the expert, call the maintenance company"

This is what you get to hear and see when the server breaks down.

Very immediate, direct and no need to contain their long kept frustration.

Someone just proven what he predicated came true!

Someone just waited for this moment and have every reason to take a break.
Someone who ignored the constant reminders is facing the consequences of lost data now.
Someone who always has to begin his sentence with some vulgarities, is doing it again without fail!
Someone just raised his voice and hopes he gets all the attention and be the first to be rescued!
Someone gets irritated because his existence only become important during a server breakdown.

A manager rang up the out-sourced maintenance company to get assistance.

And he gets more than what he wants; with many more queries and requests!

"So when can they finish the repair?"

"So can I have a system upgrade tapping on this opportunity?"
"So can they help to recover my lost unsaved data?"
"So should I re-schedule the delivery till the server is up and kicking again?"
"Should we also.................................?"

Does all the above sound and seem familiar in your working environment?

Do you have any prevention and recovery strategies?

Or, you were the manager who initiated the call!